to the cent
Exact accounting

Support / 001

Help, with a human on the other side.

For setup questions, sync problems, privacy requests, or account help, contact the operator directly.

Contact

Email jlgadek@gmail.com. Support is operated by Jacob Gadek in Hamilton, Ontario, Canada.

Include the Shopify store domain, the affected order or payout number, and the exact message shown in To the Cent. Do not send passwords, access tokens, payment-card details, or QuickBooks credentials.

Before writing

  1. Open To the Cent inside Shopify Admin.
  2. Check Sync log for the source, status, and reason.
  3. Open Review if the item needs an accounting decision.
  4. Confirm that QuickBooks is connected and the account mappings are still correct.

Connection help

Use the app’s Settings page to connect or reconnect QuickBooks. To remove authorization, use the Disconnect QuickBooks action in that same authenticated settings page. The public disconnect guide explains the process.

Privacy requests

For access, correction, or deletion requests, see the data deletion guide. Shopify privacy webhooks are also supported for merchant and customer requests.